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Frequently Asked Questions

ORDERS, SHIPPING & DELIVERY

When will I receive my order?

  • We roast in small batches to maintain freshness. Most orders are dispatched within 2–4 working days for metros and 5–8 working days for non-metros.

  • You’ll receive tracking details once your order ships.

What if I’m not home during delivery?

  • Couriers usually attempt delivery 2–3 times. If you’re unavailable, they may contact you or reschedule automatically. If delivery fails repeatedly, the package may return to origin.

Can I change my delivery address after placing the order?

  • If the order hasn’t been dispatched yet, yes.

  • Email us at hello@roverstown.com or call +91 9187 087778 as soon as possible.

Can I cancel or modify my order?

  • You can cancel an order within 2 hours of placing it.

  • Once roasting or dispatch begins, cancellations aren’t possible.

  • To modify an order, Email us at hello@roverstown.com or call +91 91870 87778 as soon as possible.

What if my product is out of stock?

  • We only display items available for purchase.

  • In the rare case of a stock glitch, we’ll cancel the order and process a full refund.

Will I get updates about my shipment?

  • Yes. You’ll receive:

    • Order confirmation

    • Dispatch notification

    • Tracking link on email & SMS

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RETURNS, REPLACEMENTS & REFUNDS

Do you accept returns for coffee?

  • No. Coffee is a perishable, roasted-to-order product and cannot be returned.

  • We only issue replacements or refunds for:

    • Damaged shipments

    • Tampered packaging

    • Incorrect items delivered

What if I receive the wrong or damaged product?

  • Email hello@roverstown.com or call +91 91870 87778 within 24 hours.

  • Share photos of the issue and your order details. 

  • We’ll verify and arrange a replacement or refund.

How long does it take to receive a refund?

  • Refunds typically take 6–10 working days, depending on your bank/payment provider.

Are there any cancellation or refund charges?

  • No. We don’t charge extra for cancellations or refunds.

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COFFEE QUESTIONS

Is your coffee freshly roasted?

  • Yes. Most coffees are roasted in small batches or roasted to order.

  • Your bag will always carry the roast date.

How should I choose between whole beans and ground coffee?

  • Whole beans stay fresher for longer.

  • If you don’t have a grinder, we can grind your coffee based on your brew method (filter, moka pot, French press, espresso, pour-over, etc.).

How should I store my coffee?

  • Keep it airtight, away from light, heat, and moisture.

  • Do not refrigerate or freeze once the pack is opened.

How long does the coffee stay fresh?

  • Our coffees taste best within 4–6 weeks of roast date.

  • They remain safe to consume beyond that, but flavour complexity naturally tapers.

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PAYMENTS

Do you offer Cash on Delivery?

  • No, we currently accept only online payments.

How do I know if my payment went through?

  • You’ll receive an instant order confirmation.

  • If your card is charged but you don’t get a confirmation, contact us with payment details.

I was charged, but I didn’t receive a confirmation. What should I do?

  • Sometimes transaction fails and refund is initiated automatically.

  • Email hello@roverstown.com with a screenshot of the transaction.

  • Keep the first six and last four digits of the card handy (for verification).

  • We’ll resolve it quickly.

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B2B, WHOLESALE & CORPORATE ORDERS

Do you offer B2B coffee supply?

  • Yes. We supply freshly roasted coffee to:

    • Cafés

    • Restaurants

    • Offices

    • Boutique retail stores

    • Co-working spaces

Do you provide custom roast profiles or private-label options?

  • Yes. Custom roast profiles, bulk orders, and white-label/brand-specific packaging are available depending on order volume.

Who do I contact for wholesale or corporate gifting?

  • Email hello@roverstown.com or call +91 91870 87778

  • Our team will help with pricing, samples, and recurring supply plans.

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PRODUCT & BREWING

Do you sell equipment or brewing gear?

  • Yes, we offer selected brewing gear and accessories.

  • Returns on gear follow our equipment return policy (manufacturing defects, damaged delivery, etc.).

Do you provide grind size guidance for beginners?

  • Yes. If you’re new, our team can help you pick the right grind size and brew method.

  • Email hello@roverstown.com for personalised guidance.

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GENERAL

Can I place multiple orders at the same time?

  • Yes. Each order is processed and tracked separately.

Do I receive a tax invoice?

  • Yes. Invoices are emailed and also included in the shipment.

Didn’t find your question?

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